We take privacy seriously at Ether Tickets and it is important to us that we keep your personal information safe. This policy outlines the sort of information we collect and what we do with it. We are registered under the Data Protection Act 1998 (Reg. No.: ZA266518).
We only give your information to Third Party's if we have to and only with your consent. We pass on your names and email addresses under the following scenarios:
In all these scenarios when the information is passed on we keep audit logs of exactly when and by whom this data is extracted from our platform to keep compliant with the GDPR regulations.
If you register on the Ether Tickets website either to buy as a purchaser or sell tickets we will hold details about you to allow you to have access to an account. You will also be asked if you would like to sign up to our mailing list, if you choose to do this we will retain personal data for the purposes of marketing and promotion. If you wish to Unsubscribe you will have an option to do this from the bottom of the emails and in mailing preferences. It may take up to 48 hours to be unsubscribed.
If you purchase a ticket or any items we will retain your personal data, but purely for customer support. We only hold your information in accordance with the Data Protection Act and we hold this in a secured database that can only be accessed by a small number of Ether Tickets technical staff and specific computers that are authorised to do so. We use secure encryption (SSL) across all our websites and services so when you log in there is added confidence that when you enter your details there is an adequate layer of security. In this context we are considered the "Data Controller" as we will be processing data for our own purposes.
Non-Personal Data (e.g. anonymised so that only gender, age and first part of postcodes) may be used for analytics and intelligence to help vendors understand their demographics and help them promote their events.
You have the right to cancel your account at any time in which case we will remove all your account/personal data within ninety days. Please email firstname.lastname@example.org if you wish to cancel.
We use Stripe currently for our payment processing which is a proven secure, trustworthy and compliant payments platform. As we use this service, there is no need for us to hold your credit card or payment details on any of our websites or in any of our databases, so we don't! Any refunds are actioned through Stripes platform with anonymised card details and take up to five working days to process.